How do I make a purchase?We want to make your shopping experience as easy as possible. To place an order, select the item you wish to purchase and then select the size by clicking on the corresponding box – your item will be added to your shopping cart.
As orders placed on our online store are an offer to purchase and subject to acceptance, we will check all the order details and confirm your order by email, after that your order will be processed for despatch.
We will always try to ensure stock availability is correct, but sometimes stock can sell out quickly. If this occurs, we will attempt to contact you to advise if/when the item can be delivered or suggest an alternative purchase. In the event of no stock availability, we will offer a full refund.
When you provide us with your personal details, delivery/billing address and method of payment, it is your responsibility to ensure that this information is true and accurate. You must immediately notify our advisors should there be any changes to these details. Call: 0844 854 6879 (BT customers will pay no more than 5p per minute. Call costs from other providers may vary) or email us on deliveries@luta.co.uk.
Any changes to the terms of your order need to be checked and accepted by LUTA Ltd so we will reply by email to confirm acceptance of the changes.
For further order acceptance and confirmation details please see our Ts & Cs page.
We aim to process your order and have it ready for despatch within 2 working days of order confirmation. Our working days are Monday to Friday, 9am to 5pm excluding bank holidays.
The time it takes to be delivered depends upon the type of delivery service you have selected.
Please see our Delivery and Returns page for further details.
If you have placed your order before 12pm then please call our advisors straight away as your order will be in process from 12pm that same day - the number is 0844 854 6879 (BT customers will pay no more than 5p per minute. Call costs from other providers may vary).
If you have placed your order after 12pm then any amendments or cancellations to your order must be done by 12pm on the following working day, after this time your parcel will already be in process and on its way! Please email our advisors on deliveries@luta.co.uk or call us on (BT customers will pay no more than 5p per minute. Call costs from other providers may vary).
For further order amendments and cancellations details please see our Ts & Cs page.
Please make sure you keep your delivery note as it contains the detachable returns slip – you must include the completed returns slip in your returns parcel to receive a refund.
If you are unhappy with your unworn item it must be returned within 15 working days of despatch and must be returned in its original condition, which includes all packaging and labels. Once received and inspected, we will then offer you a full item value and original postage refund or exchange. Please allow 30 days for the returns to be processed and refund issued if applicable.
Any unworn items returned after 15 working days of despatch will not be refunded or exchanged and will be returned back to you.
Return postage costs for returned unworn items will not be refunded.
We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The items remain your responsibility until they reach our delivery team.
Refunds will only be paid once we receive the item and have accepted the reason for the return, this is why it is very important to include the detachable returns slip shown on the bottom of your delivery note, without it we will not be able to process the refund.
Please post your returns package including the returns slip inside to:-
LUTA Ltd
PO Box 100
Blackburn
BB2 9FL
For further returns details please see our Delivery & Returns page.
The 15 day return period for unworn items starts the day the item was despatched from our warehouse to you. The date you posted back the item must be clearly visible on the returns package, either on the postage sticker or written on.
We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The items remain your responsibility until they reach our delivery team.
Please make sure you keep your delivery note as it contains the detachable returns slip – you must include the completed returns slip in your returns parcel to receive a refund.
If your item is faulty or you have received an incorrect item then please call or email one of our advisors for further instructions – the number is 0844 854 6879 (BT customers will pay no more than 5p per minute. Call costs from other providers may vary) and the email address is deliveries@luta.co.uk. Our working hours are Monday to Friday, 9am to 5pm.
We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The items remain your responsibility until they reach our delivery team.
Refunds will only be paid once we receive, inspect the item and have accepted the reason for the return as valid, this is why it is very important to include the detachable returns slip shown on the bottom of your delivery note, without it we will not be able to process the refund.
Please allow 30 days for the returns to be processed and refund issued if applicable.
Please see our Delivery & Returns page for more details.
Here at LUTA Ltd, we are proud of the excellent durability and strength of all of our products as we manufacture to the highest quality and standards. However, in the unlikely event that the item has a manufacturing defect it may be returned for a refund provided it is returned within 45 days of despatch.
This is a reasonable period of time from purchase and falls in line with the provisions of the Sale of Goods Act 1979.
We are not able to refund or offer a warranty on damaged, faulty or incorrect items returned after the reasonable time period of 45 days or if the item is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim shall not exceed the purchase value of the product.
Please see our Delivery & Returns page for more details.
We aim to reply to your query within 1 working day, if we do not have the answer straight away we will let you know and do our very best to answer your query as quickly as possible.
Monday to Friday, 9am to 5pm
We don’t work bank holidays, sorry!
Yes, all our quoted prices are inclusive of VAT.
We make every effort to ensure our prices are quoted correctly but should there be any variance in price due to typographical error you will be contacted by one of our advisors.
For full details please see our Ts & Cs page.
All elements of the LUTA Ltd website, including images, technology and designs are protected.
Images may not be reproduced or products represented for onward customer sale, without express consent from LUTA Ltd.
Please contact us on info@luta.co.uk for further information on sales, press and marketing material.
Any customs or import taxes are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these types of charges and are not able to tell you what the cost would be, as customs policies and import taxes vary widely from country to country.
To avoid being surprised by charges you were not expecting, please contact your local customs office for current charges before you order.
Please see our Delivery and Returns page for more details.
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with our stated delivery terms. For such exceptions, we may require additional time and effort to fulfil the delivery - if this occurs, we will contact you to keep you updated and we will make our best efforts to deliver your order as soon as we possibly can.
LUTA Ltd is committed to sharing its profits with Fight for Peace International, a global charity that promotes the use of boxing and martial arts training combined with education and personal development programmes to help young people in communities that suffer from crime and violence.
We are committed to giving Fight for Peace International at least as much of the company's profits as we pay our shareholders.
Please see our Ts & Cs page for more details.
